Privacy Policy
Last updated: June 9, 2026
1. Information We Collect
When you use ChatBot Builder, we may collect the following information:
- Account Information: Name, email address, and password when you create an account
- Business Information: Business name, description, location, hours, and other details you provide to configure your chatbot
- Payment Information: Payment details processed securely through Stripe — we do not store your card information
- Usage Data: Information about how you interact with the Service, including chatbot configurations and settings
- End-User Data: Messages and contact form submissions from visitors who interact with your embedded chatbot
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Process payments and manage your account
- Power your chatbot's AI responses using your business information
- Forward contact form submissions to your configured email or webhook
- Improve and develop new features for the Service
- Communicate with you about your account or the Service
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party services that help us operate (e.g., Stripe for payments, AI providers for chatbot responses)
- As Required by Law: When required by legal process or to protect rights and safety
4. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Chatbot & End-User Data
When visitors interact with your embedded chatbot, their messages are processed to generate AI responses. Contact form submissions are stored and can be forwarded to your configured email or webhook. You are responsible for informing your website visitors about the use of an AI chatbot and any data collection on your site.
6. Cookies & Tracking
We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies.
7. Data Retention
We retain your account data for as long as your account is active. Chatbot configurations and associated data are retained until you delete your chatbot or account. You may request deletion of your data by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing of your data
- Export your data in a portable format
9. Children's Privacy
The Service is not intended for use by children under 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].